France

1. Community
2. Support Forum
3. storage full but it is not

Hi Frank,   Welcome to the Box Community, I'm happy to help! The issue you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorrect I'...

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• France
• November 02, 2022 20:25
• 0 votes

1. Community
2. Support Forum
3. my box sync cannot sync all folders to my Mac

Hi Yiyuan,  Welcome to the Box Community, I'm happy to help! I'm sorry to hear about the trouble with your Box Sync app. When a parent folder is partially synced (hovering over folder icon displays...

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• France
• November 02, 2022 20:23
• 0 votes

1. Community
2. Support Forum
3. Getting a failed to sync message, but the file does get uploaded

Hi there,  Welcome to the Box Community, I'm happy to help! This issue might due to an unstable network connection. Can you try connecting to a different network to see if the same behavior occur? ...

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• France
• November 02, 2022 20:19
• 0 votes

1. Community
2. Support Forum
3. Box Storage Keeps showing full

Hi Fahmeed, Welcome to the Box Community, I'm happy to help! The issue you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorrect I'...

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• France
• November 02, 2022 19:09
• 0 votes

1. Community
2. Support Forum
3. folder emtied

Hi Bruce,  Welcome to the Box Community, I'm happy to help! Can you login to your account via a web browser and checked if he folder has contents in Box.com? If the files are present in Box.com how...

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• France
• November 02, 2022 19:07
• 0 votes

1. Community
2. Support Forum
3. Box capacity reset

Hi David,  Welcome to the Box Community, I'm happy to help! The issue you encounter with your Box capacity or storage seems related to what is described in this article:  Storage Usage Or File Cou...

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• France
• November 02, 2022 18:17
• 0 votes

1. Community
2. Support Forum
3. Microsoft Word edits on Mac didn't save

Hi MJH,  Welcome to the Box Community, I'm happy to help! To confirm, did you edit your File using Box Tools/ Box Edit (opening files in webapp to your MS word desktop) or did you open it from your...

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• France
• November 02, 2022 18:08
• 0 votes

1. Community
2. Support Forum
3. cannot removed external user; it says I can only invite as managed user

Hi Judy,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've go...

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• France
• November 01, 2022 21:03
• 0 votes

1. Community
2. Support Forum
3. Scheduled reports

Hi Ronald,  Welcome to the Box Community, I'm happy to help! The ability to schedule a single report daily is not currently available, the fastest a report can be scheduled for repeat is on "Weekly...

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• France
• November 01, 2022 20:34
• 0 votes

1. Community
2. Support Forum
3. Lost access to shared folders

Hi Ahmed,  Welcome to the Box Community, I'm happy to help! If the owner is part of a Business or Enterprise account, they shared these folders by adding you as a collaborator, they may run a Colla...

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• France
• November 01, 2022 20:14
• 0 votes