France

1. Community
2. Support Forum
3. Obtener código de validación

Hi Milvia,  Welcome to the Box Community, I'm happy to help! This community is primarily intended for English language speakers. If you are able to post your question in English, the community may ...

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• France
• November 01, 2022 17:00
• 0 votes

1. Community
2. Support Forum
3. Invalid Authenticator Code

Hi Richard,  Welcome to the Box Community, I'm happy to help! Can you please check the time settings in your phone as time mismatches can cause issues with code verification? If you are using apps ...

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• France
• October 31, 2022 21:22
• 0 votes

1. Community
2. Support Forum
3. Files not syncing

Hi Alex,  Welcome to the Box Community, I'm happy to help! I'm really sorry to hear that you are having issues syncing folders thru Box Sync. Have you and your co-users checked if there are any e...

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• France
• October 31, 2022 21:08
• 0 votes

1. Community
2. Support Forum
3. Old email not accessable

Hi Vicki,  Welcome to the Box Community, I'm happy to help! This will require some account specific information to address, so I've submitted a case to Box Support on your behalf. You should be rec...

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• France
• October 31, 2022 21:00
• 0 votes

1. Community
2. Support Forum
3. Restoring folder

Hi Robert,  Welcome to the Box Community, I'm happy to help! This message typically appears if the folder you are trying to restore is a large folder and still in the process of being deleted. I wo...

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• France
• October 31, 2022 20:52
• 0 votes

1. Community
2. Support Forum
3. Admin Console has disappeared

Hi Rebekah,  Welcome to the Box Community, I'm happy to help! I've checked your profile in this post, and I see its an Individual Personal Lite Box. Personal Lite accounts do not have access to t...

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• France
• October 31, 2022 20:45
• 0 votes

1. Community
2. Support Forum
3. Deleted old collaborators-ALL FILES LOST-HELP ASAP

Hi Vicki,  Welcome to the Box Community, I'm happy to help! This would be something our support can look into so I went ahead and submitted a ticket on your behalf. You should receive a confirmatio...

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• France
• October 31, 2022 20:37
• 0 votes

1. Community
2. Support Forum
3. Cannot Access my Account

Hi Wayne,  Welcome to the Box Community, I'm happy to help! I've checked the account and its active, however if you've forgotten your old password for this account, you may need access to the email...

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• France
• October 31, 2022 20:31
• 0 votes

1. Community
2. Support Forum
3. Deleted old collaborators

Hi Vicki,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've g...

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• France
• October 31, 2022 20:13
• 0 votes

1. Community
2. Support Forum
3. Folders not syncing But files are

Hi Riley,  Welcome to the Box Community, I'm happy to help! If you are using Box Sync for the first time, you must mark your folders in Box.com first for sync in order for them to be downloaded by ...

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• France
• October 31, 2022 20:10
• 0 votes