France

1. Community
2. Support Forum
3. Under Embargo watermark on PDF saved on Box

Hi Kelly,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've g...

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• France
• October 27, 2022 21:39
• 0 votes

1. Community
2. Support Forum
3. Unable to Create a box account

Hi Paul,  Welcome to the Box Community, I'm happy to help! I checked your profile and email for this post and it looks like you already have an existing Box account link to it, Have you checked you...

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• France
• October 27, 2022 21:30
• 0 votes

1. Community
2. Support Forum
3. cannot login box after reset

Hi Buyun,  Welcome to the Box Community, I'm happy to help! Have you tried to restart your Mac computer? If you haven't yet, can you try this first and see if you will be able to login to Box Drive...

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• France
• October 27, 2022 21:16
• 0 votes

1. Community
2. Support Forum
3. Delete Files from a Mac still showing on my PC

Hi there,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've g...

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• France
• October 27, 2022 20:45
• 0 votes

1. Community
2. Support Forum
3. can't access files or download

Hi Gregory,  Welcome to the Box Community, I'm happy to help! We have seen this message if a file has been flagged through Box Shield. I'll include a few links here to help understand how Box Shiel...

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• France
• October 27, 2022 20:36
• 0 votes

1. Community
2. Support Forum
3. Incorrect storage usage

Hi there,  Welcome to the Box Community, I'm happy to help! The issue you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorrect I'v...

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• France
• October 27, 2022 20:19
• 0 votes

1. Community
2. Support Forum
3. getting policy violation

Hi Lidia,  Welcome to the Box Community, I'm happy to help! I understand that you are trying to get another user send you large documents however when sending the share, you received an email on po...

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• France
• October 27, 2022 20:17
• 0 votes

1. Community
2. Support Forum
3. deactivated accounts

Hi Todd,  Welcome to the Box Community, I'm happy to help! You will only receive this error message if the email address you are trying to invite to collaborate on your Box folders is linked to a d...

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• France
• October 27, 2022 20:11
• 0 votes

1. Community
2. Support Forum
3. I need tech support and can't find any email address for them - what a site!

Hi there,  Welcome to the Box Community, I'm happy to help address this issue! Please be advised that the option to submit a 'support ticket' or email support is available to all our paid subscript...

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• France
• October 27, 2022 20:01
• 0 votes

1. Community
2. Support Forum
3. rapid "unable to open folder" error messages

Hi Margaret,  Welcome to the Box Community, I'm happy to help! I'm sorry to hear that you are having issue with Box Drive prompting these error messages. I've looked into your profile and it looks ...

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• France
• October 27, 2022 19:56
• 0 votes