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1. Community
2. Support Forum
3. All the files in my account disappeared after upgrating the plan

Hi there,  Welcome to the Box Community, I'm happy to help! Files/folders may not be accessible as your account is being transitioned to the new plan. This process can take up to a day to complete ...

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• France
• October 17, 2022 18:13
• 0 votes

1. Community
2. Support Forum
3. Your logs have been sent successfully. If you do not have an open support case with Box, please create one here so someone can follow up with you. A support case is required to investigate this issue.

Hi Benjamin,  Welcome to the Box Community, I'm happy to help! Please try to "Manually reset Box Drive" on your device to resolve this issue. You may follow the steps in this article: https://suppo...

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• France
• October 17, 2022 18:09
• 0 votes

1. Community
2. Support Forum
3. Update Box Notes table UI- not a fan of it

Hi Jennifer,  Welcome to the Box Community, I'm happy to help! The changes with Box Notes and the new functions were recently made public and you can learn more about it here. Unfortunately, there ...

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• France
• October 17, 2022 18:07
• 0 votes

1. Community
2. Support Forum
3. Box admin is being terminated. Need admin status.

Hi Megan,  Welcome to the Box Community, I'm happy to help! This might require some account specific information, so I've submitted a case to Box Support on your behalf to help address this. Kindly...

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• France
• October 14, 2022 19:48
• 0 votes

1. Community
2. Support Forum
3. this problem still persists with my new iPhone 14

Hi Judith,  Welcome to the Box Community, I'm happy to help! Are you perhaps pertaining to extending Shared link expiration? If yes, file owner should be able to extend the link expiration in the l...

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• France
• October 14, 2022 19:45
• Edited
• 0 votes

1. Community
2. Support Forum
3. No option to invite Collaborator

Hi there,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've g...

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• France
• October 14, 2022 19:35
• 0 votes

1. Community
2. Support Forum
3. Storage reset

Hi Alisa,  Welcome to the Box Community, I'm happy to help! The issue you encounter seems indeed related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorre...

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• France
• October 14, 2022 19:32
• Edited
• 0 votes

1. Community
2. Support Forum
3. I don't have "Make available offline" option

Hi there,  Welcome to the Box Community, I'm happy to help! Box Drive's Mark for Offline feature is currently only available to Folders. If this is something you would like to be able to do on file...

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• France
• October 14, 2022 19:30
• Edited
• 0 votes

1. Community
2. Support Forum
3. removing item from inbox

Hi Christie,  Welcome to the Box Community, I'm happy to help! If you've accessed a Box Notes with a public access, it will not be possible to remove this Box Note from your Box Notes Inbox tab. If...

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• France
• October 14, 2022 19:18
• 0 votes

1. Community
2. Support Forum
3. Box Drive で問題が発生しました

Hi Rikiya,  Welcome to the Box Community! I'm sorry to hear about the trouble with Box Drive,  I'm happy to help! To resolve this issue, please try manually resetting Box Drive from your computer f...

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• France
• October 14, 2022 19:05
• 0 votes