France

1. Community
2. Support Forum
3. Stop Payment

Hi Luis,  Welcome to the Box Community! If you have any issues or questions regarding your payments with Box you may reach out and please open a support case with our Billing Team. Thanks for reach...

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• France
• December 17, 2021 20:32
• 1 vote

1. Community
2. Support Forum
3. What is the difference between "Sync to desktop" and "make available offline"

Hi Enzo, Welcome to the Box Community, I'm happy to help! Sync or Sync to Desktop is specifically a functionality of Box Sync and not of Box Drive. Box Sync and Box Drive are two separate desktop a...

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• France
• December 14, 2021 22:28
• 1 vote

1. Community
2. Support Forum
3. 全文検索について

Hi there,  Welcome to the Box Community! This community is primarily intended for English language speakers. If you are able to post your question in English, the community may be better able to ...

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• France
• December 14, 2021 20:00
• 1 vote

1. Community
2. Support Forum
3. Check the MOVE history of a folder.

Hi Panos,  Welcome to the Box Community! If you are looking to track activities on a certain folder such as "Move" action, I recommend running a User Activity report in the admin console. You can u...

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• France
• December 08, 2021 20:14
• 1 vote

1. Community
2. Support Forum
3. Change Box Drive Location

Hi Shawn,  Welcome to the Box Community! Changing the location where Box Drive stores its app data or cached files is currently not supported. This idea has been shared to our Product team via Box ...

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• France
• December 02, 2021 19:48
• 1 vote

1. Community
2. Support Forum
3. External Collaborators and storage space

Hi Christiaan,  Welcome to the Box Community! I'd be happy to address your questions about External Collaborators. For your first question, the answer is No. An external user with lite account will...

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• France
• November 24, 2021 21:15
• Edited
• 1 vote

1. Community
2. Support Forum
3. エクスプローラ上のboxフォルダ配下において、自分が作成したフォルダを他のユーザのエクスプローラ上に表示させるのは、どうすればいいでしょうか？ 「共有」でメール送信して、ブラウザ上では共有できていますが、エクスプローラ上共有して編集できるようにしたいです。

Hi Igara,  Files and folders that have been shared using "Shared links" can only be opened via a web browser and won't open on desktop applications. In addition, Shared links typically only allow o...

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• France
• November 18, 2021 19:43
• Edited
• 1 vote

1. Community
2. Support Forum
3. Report of Inactivity

Hi John,  Welcome to the Box Community! You can access a Report of all your managed user's last login from the Admin Console following these steps: Click Admin Console  Go to the User's and Group...

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• France
• November 16, 2021 20:49
• Edited
• 1 vote

1. Community
2. Support Forum
3. Cant see my folders and full folder-tree and all folders on the web site

Hi Jenny,  Welcome to the Box Community!   This would be something our Support team would like to investigate with you and it seems you already have an open ticket for this issue with one of our C...

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• France
• November 16, 2021 18:16
• 1 vote

1. Community
2. Support Forum
3. Managing ‘Available Offline’ files

Hi Jonathan,  Welcome to the Box Community!   The feature you are inquiring is currently not supported with Box Drive.   I appreciate your feedback and would highly recommend that you send this d...

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• France
• November 03, 2021 18:52
• 1 vote