France

1. Community
2. Support Forum
3. Why is the online folder's file count different than the sum of files in its subfolders?

Hi Yaniv,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've g...

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• France
• October 12, 2022 19:50
• 0 votes

1. Community
2. Support Forum
3. verification

Hi Nina,  Welcome to the Box Community, I'm happy to help! If you wish to setup 2- Factor Authentication for your Box account, you will need a mobile device in order to do so. You will have the opt...

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• France
• October 12, 2022 19:46
• Edited
• 0 votes

1. Community
2. Support Forum
3. Switch to subscription plan

Hi Giovanni,  Welcome to the Box Community, I'm happy to help! Please be advised that Version history is not retroactive. This means that versions created prior to upgrading will not appear for the...

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• France
• October 12, 2022 19:36
• 0 votes

1. Community
2. Support Forum
3. Missing Folders

Hi there,  Welcome to the Box Community, I'm happy to help! To confirm, do you own the missing folders or are these collaborative folders owned by someone else? If a collaborative folder that you d...

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• France
• October 12, 2022 19:30
• 0 votes

1. Community
2. Support Forum
3. ho w can i contact u[box team]?

Hi Lakshmi,  Welcome to the Box Community, I'm happy to help address this issue! When you log in and select "Contact Support" from the top-navigation menu you will see the different options for con...

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• France
• October 12, 2022 19:26
• 0 votes

1. Community
2. Support Forum
3. Box Tools not found

Hi Tracey,  Welcome to the Box Community, I'm happy to help! Have you followed the steps provided in this article to uninstall Box Tools from your device: https://support.box.com/hc/en-us/articles/...

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• France
• October 12, 2022 19:17
• Edited
• 0 votes

1. Community
2. Support Forum
3. need 2-factor auth setup key or QR code

Hi Lesley,  Welcome to the Box Community, I'm happy to help! You will have to open the Authenticator app that you downloaded and used when you setup your 2FA to get the OTP or one-time password tha...

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• France
• October 12, 2022 19:12
• Edited
• 0 votes

1. Community
2. Support Forum
3. Uploading Images - Want to see them in excel format with all Image Titles and Share Images

Hi Mikaeel,  Welcome to the Box Community, I'm happy to help! It sounds like what you need is a Shared link report. The Shared Links report lists all active shared links created for files or folder...

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• France
• October 12, 2022 19:06
• 0 votes

1. Community
2. Support Forum
3. restrain access of link to email recipient only

Hi Ziad,  Inviting users to collaborate in Box would require the users to create a Box account, so unfortunately no. You can however encourage your collaborators to create an account via this page ...

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• France
• October 12, 2022 19:00
• 0 votes

1. Community
2. Support Forum
3. Syncing photos errors

Hi Anna,  Welcome to the Box Community, I'm happy to help! Could you described the specific error message that you encounter when you try uploading your photos to Box? Can you share a screenshot so...

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• France
• October 12, 2022 18:55
• 0 votes