France

1. Community
2. Support Forum
3. Box is now displaying pictures previews cut off. Need to be able to see the entire picture when displayed in the grid format.

Hi there,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've g...

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• France
• October 11, 2022 20:17
• 0 votes

1. Community
2. Support Forum
3. The Box is completely empty but shows that it is full, please help

Hi Nana,  Welcome to the Box Community, I'm happy to help! The issue you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorrect I've...

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• France
• October 11, 2022 20:15
• 0 votes

1. Community
2. Support Forum
3. Multi-Factor Authentication

Hi Stephanie,  Welcome to the Box Community, I'm happy to help! Box Users have 2 options to choose from when setting up 2FA. You can choose to set it up via SMS (phone number) or download an 'Authe...

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• France
• October 11, 2022 20:13
• 0 votes

1. Community
2. Support Forum
3. How can I change the email address of my login?

Hi there,  Welcome to the Box Community! I understand that you need help in changing the Email address associated to your Box account, I'm happy to help!You would need to link your new email to use...

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• France
• October 11, 2022 20:07
• 0 votes

1. Community
2. Support Forum
3. CANNOT SEE "MORE TOOLS" IN GOOGLE CHROME

Hi Elior,  Welcome to the Box Community, I'm happy to help! It sounds like this is an issue that you need to communicate with Google Support for assistance since Chrome is one of their products. ...

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• France
• October 11, 2022 20:05
• 0 votes

1. Community
2. Support Forum
3. How to temporarily halt and resume syncing with Box Drive?

Hi Yaniv,  Welcome to the Box Community, I'm happy to help! There is currently no option to pause a sync in Box Drive. If this is something you would like to be able to do, I would highly recommend...

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• France
• October 11, 2022 19:37
• 0 votes

1. Community
2. Support Forum
3. Not receiving any emails from Box

Hi Adrian,  Welcome to the Box Community, I'm happy to help! Have you checked out this article on Troubleshooting Issues with Email Notifications? This may be relevant to your problem with the next...

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• France
• October 11, 2022 19:32
• 0 votes

1. Community
2. Support Forum
3. Able to download at "dierctory Level" but not " at file level"

Hi Sithidet,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information.  I'v...

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• France
• October 11, 2022 19:28
• 0 votes

1. Community
2. Support Forum
3. Move linked email address to another account

Hi there,  Welcome to the Box Community, I'm happy to help! Can you check your personal Box again and double check if the email has been successfully removed? I don't believe there is a waiting tim...

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• France
• October 11, 2022 19:23
• 0 votes

1. Community
2. Support Forum
3. IndividualからPersonal proへのアップグレードが出来ません

Hi Ryoko,  Welcome to the Box Community, I'm happy to help! You don't necessarily have to live in the US or Europe to upgrade. If you are having an issue with upgrading your Box, I would suggest th...

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• France
• October 11, 2022 19:16
• 0 votes