France

1. Community
2. Support Forum
3. Moving files from a corp account where I'm a contributor to a new business account

Hi Jennifer.  Welcome to the Box Community, I'm happy to help! Please be advised that you cannot transfer contents that you do not own in your corporate Box into another Box account, only folders o...

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• France
• October 05, 2022 17:25
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• 0 votes

1. Community
2. Support Forum
3. Cannot open Box application on Mac

Hi Nguyen,  Welcome to the Box Community, I'm happy to help! Have you tried to 'manually reset' your Box Drive yet? If you haven't tried this yet, can you please follow the steps provided in this a...

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• France
• October 05, 2022 17:18
• 0 votes

1. Community
2. Support Forum
3. Audit trail of users accessing documents

Hi there,  Welcome to the Box Community, I'm happy to help! You can access and view users' activities on folders and files using Box Reporting Tool.  Box Reporting feature is currently available to...

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• France
• October 05, 2022 17:02
• 0 votes

1. Community
2. Support Forum
3. Need lots of subfolders created each day

Hi Deneen,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team can look into and may require specific account information, so I've gone ahead and crea...

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• France
• October 04, 2022 18:33
• 0 votes

1. Community
2. Support Forum
3. I have a bug in my box — cloud is almost empty but 9.9 GB of 10.0 GB used.

Hi Nazar,  Welcome to the Box Community, I'm happy to help! The issue you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorrect I'v...

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• France
• October 04, 2022 18:23
• 0 votes

1. Community
2. Support Forum
3. Not all Files not syncing to laptop

Hi there,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've g...

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• France
• October 04, 2022 18:09
• 0 votes

1. Community
2. Support Forum
3. No email reply to Password Reset

Hi Julie,  Welcome to the Box Community, I'm happy to help! Have you checked your Spam/ junk or other email folder for the password reset email from Box? Sometimes, certain email clients do not rec...

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• France
• October 04, 2022 18:07
• 0 votes

1. Community
2. Support Forum
3. Box Drive deleted all my content and won't download it again

Hi Diedre, Welcome to the Box Community, I'm happy to help! This would be something Product Support team would like to investigate with you and may require specific account information. I see that ...

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• France
• October 04, 2022 18:03
• 0 votes

1. Community
2. Support Forum
3. Box.com widget not working

Hi Aaron,  Welcome to the Box Community, I'm happy to help! Have you checked out this article on Box Embed Widget?: https://support.box.com/hc/en-us/articles/360043695434-Create-a-Box-Embed-Widget ...

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• France
• October 04, 2022 18:01
• 0 votes

1. Community
2. Support Forum
3. Attachments not saving in BOX folder

Hi Sridhar,  Welcome to the Box Community, I'm happy to help! I see that you are using a third party app to save email attachments to your Box folder. Since this integration was developed by a thir...

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• France
• October 04, 2022 16:07
• Edited
• 0 votes