France

1. Community
2. Support Forum
3. Cannot upload file in BOX

Hi Sarah,  Welcome to the Box Community, I'm happy to help! Have you tried to connect to Box using other network to see if this makes any difference? I would also recommend checking out this articl...

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• France
• September 23, 2022 17:57
• 0 votes

1. Community
2. Support Forum
3. All my files are gone

Hi Ian,  Welcome to the Box Community, I'm happy to help! Upon checking your profile for this post, it doesn't seem you own any content. Have you checked your other emails to see if you may have si...

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• France
• September 23, 2022 17:53
• 0 votes

1. Community
2. Support Forum
3. BOX drive not working on MacBook air

Hi Allen,  Welcome to the Box Community, I'm happy to help! Can you manually reset your Box Drive following the steps in this article: https://support.box.com/hc/en-us/articles/360043697494-Using-B...

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• France
• September 23, 2022 15:49
• Edited
• 0 votes

1. Community
2. Support Forum
3. Reduce seat from four to one.

Hi Takashi,  Welcome to the Box Community, I'm happy to help! Have you checked out this article on how to reduce the seats for your account?: https://support.box.com/hc/en-us/articles/360044193073-...

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• France
• September 23, 2022 15:42
• 0 votes

1. Community
2. Support Forum
3. previewing files not working > this makes box worthless

Hi Efraim,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've ...

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• France
• September 23, 2022 15:38
• 0 votes

1. Community
2. Support Forum
3. Notification Email

Hi there,  Welcome to the Box Community, I'm happy to help! Can you check the Folder settings to see if the email notifications is set to follow your default notification settings or something else...

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• France
• September 23, 2022 15:21
• 0 votes

1. Community
2. Support Forum
3. Shared Folder no longer there

Hi Kimmy, Welcome to the Box Community, I'm happy to help! To confirm, the phone number that you removed, is that for your 2FA? I asked because there are some organization that can require their co...

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• France
• September 23, 2022 14:46
• Edited
• 0 votes

1. Community
2. Support Forum
3. Make Available Online Only is gone

Hi Efraim,  I'm glad that fixed the issue. "No icon" actually indicates that your files are stored online. This is one of the recent changes in Box Drive that you will notice when in Mac File Provi...

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• France
• September 23, 2022 14:32
• Edited
• 0 votes

1. Community
2. Support Forum
3. Trying to transfer data from one box account to another

Hi Mary,  Welcome to the Box Community, I'm happy to help! If you need to move or transfer contents from one Box account to another account, we recommend "Transferring folder ownership".To transfer...

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• France
• September 22, 2022 21:31
• 0 votes

1. Community
2. Support Forum
3. When setting up 2FA via SMS, why does the phone number field not allow dashes?

Hi David,  Welcome to the Box Community, I'm happy to help! The system currently only accepts numerical value and not special characters/ symbols (i.e. parentheses and dashes) on the phone number f...

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• France
• September 22, 2022 21:24
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• 0 votes