AJ
- Total activity 3364
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Recent activity by AJ-
Hi Judy, Welcome to the Box Community! Box does not support having both Box Sync and Box Drive installed on your machine, and there are known issues with this configuration. https://support.box....
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Hi Patrick, Welcome to the Box Community! I suggest that you check this article from our Box Product Support page about this scenario. https://support.box.com/hc/en-us/articles/360044193953-Duplica...
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Hi, Welcome to the Box Community! I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to your Box consol...
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Hi Muhab, Welcome to the Box Community! I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to your Box ...
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Hi, Welcome to the Box Community! I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to your Box consol...
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Hi Philip, Welcome to the Box Community! I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to your Box...
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Hi Bernard, Welcome to the Box Community! I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to your Bo...
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Hi Josh, Welcome to the Box Community! As a first troubleshooting step, we'd like to ask if you have followed the steps in this article? https://support.box.com/hc/en-us/articles/360043697474-Insta...
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Hi Admin Brasilpar, Welcome to the Box Community! This will require our Billing team to work directly with you so I went ahead and created a ticket so an associate to help look into this. Kind...
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Hi Christine, Welcome to the Box Community! Please send an email to billing@box.com and one our billing representatives will reach out to you to help look in this. You may also include the exact er...