AJ

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  • Total activity 3364
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Recent activity by AJ Recent activity Votes
    1. Community
    2. Support Forum
    3. Payment Declined

    Hi, Welcome to the Box Community!    I'm sorry to hear about the trouble with the payment. This will require our Billing Team to work directly with you at billing@box.com or call 0808 189 0504.  ...

    1. Community
    2. Support Forum
    3. Account Storage Limit Reached

    Hi Rachel, Welcome to the Box Community!    I'm sorry for the confusion. I can see that you have enough space in your account to upload but looking in to your collaboration folder. I can see that t...

    1. Community
    2. Support Forum
    3. Incorrect Usage size

    Hi, Welcome to the Box Community!  I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to your Box console>...

    1. Community
    2. Support Forum
    3. Contact details

    Hi Nigel, Welcome to the Box Community!  I'm sorry for the confusion. We have received your case#2611481 which was created today and our Billing representatives will reach out to you to help look i...

    1. Community
    2. Support Forum
    3. Error message: can't invite deactivated user to collaborate

    Hi Chandler, Welcome to the Box Community,   If this is the error message that you are getting when inviting a collaborator whose account is deactivated then I suggest that the owner of the accoun...

    1. Community
    2. Support Forum
    3. Change Owner

    Hi Adejoke, Welcome to the Box Community,   Sine the "Owner" no longer works for the company. You have 2 options to change ownership.   Is the email of the "Owner" active or inactive?   Are you abl...

    1. Community
    2. Support Forum
    3. Broken Link

    Hi Paul, Welcome to the Box Community,   I was able to pull up the link above. I suggest that you try using a different browser.   Best,

    1. Community
    2. Support Forum
    3. Storage Quota Display Issues

    Hi Kudos Digital, Welcome to the Box Community,   I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to y...

    1. Community
    2. Support Forum
    3. Storage Script

    Hi Arya, Welcome to the Box Community,   I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to your Box c...

    1. Community
    2. Support Forum
    3. Reset storage account data

    Hi Wilson, Welcome to the Box Community,   I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to your Box...