AJ
- Total activity 3362
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Recent activity by AJ-
Hi Andreas, Welcome to the Box Community! I'd like you to check this article from our Box Product Support page about "Managing Trash". https://support.box.com/hc/en-us/articles/360044196093-Manage...
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Hi Desiree, Welcome to the Box Community! I am seeing files in your Box account. Is the content in your trash? Are you the owner or deleter of this content? When a file is deleted, both the person...
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Hi Susanne, Welcome to the Box Community! Sorry for the confusion. You may want to go to the folder in question and look for your collaboration permission on the right pane ellipsis. Click on "rem...
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Hi Abdul, Welcome to the Box Community! I'm sorry that you are seeing incorrect count in your used storage. Let me help. I ran a script to fix the file size count in your used storage and should...
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Hi there, Welcome to the Box Community! To ensure the cancellation of your Box account is addressed immediately, please have the account administrator follow the steps below specific to your acc...
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Hi Mike, Welcome to the Box Community! I'd like you to check on this article from our Box Product Support page about "Contacting Support". https://support.box.com/hc/en-us/articles/360043696074-Ph...
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Hi there, Welcome to the Box Community! I'm sorry for the confusion but the 100 GB is for the Personal Pro account. You can check this by going to your Box console> Account Settings>Account> Accou...
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Hi Teresa, Welcome to the Box Community! This would be best addressed by our Billing Team at billing@box.com. Best,
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Hi Kerrie, Welcome to the Box Community! Once you are signed in to your account. Please go to Account Settings> Profile> Phone. Best,
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Hi Danny, Welcome to the Box Community! I ran a script to fix the file size count in your used storage and should be seeing the right file size count. You can check this by going to your Box c...