AJ

1. Community
2. Support Forum
3. Trying to share a folder but recipients say the do not receive emails

Hi Daniel, Welcome to the Box Community!  If the user is not able to receive messages from Box please check their company's mail server or firewall and make sure that the email client is not block...

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• AJ
• February 17, 2022 22:00
• 0 votes

1. Community
2. Support Forum
3. There was a problem restoring the selected item(s). Please try again.

Hi Andreas, Welcome to the Box Community!  I'd like you to check this article from our Box Product Support page about "Managing Trash". https://support.box.com/hc/en-us/articles/360044196093-Manage...

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• AJ
• February 17, 2022 20:23
• 0 votes

1. Community
2. Support Forum
3. Files are missing

Hi Desiree, Welcome to the Box Community!  I am seeing files in your Box account. Is the content in your trash? Are you the owner or deleter of this content? When a file is deleted, both the person...

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• AJ
• February 17, 2022 19:54
• 0 votes

1. Community
2. Support Forum
3. remove a folder in my dropbox of an owner that is not me

Hi Susanne, Welcome to the Box Community!  Sorry for the confusion. You may want to go to the folder in question and look for your collaboration permission on the right pane ellipsis. Click on "rem...

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• AJ
• February 17, 2022 19:46
• 0 votes

1. Community
2. Support Forum
3. Storage Issue

Hi Abdul, Welcome to the Box Community!  I'm sorry that you are seeing incorrect count in your used storage. Let me help. I ran a script to fix the file size count in  your used storage and should...

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• AJ
• February 17, 2022 19:38
• 0 votes

1. Community
2. Support Forum
3. I want to close my box account

Hi there, Welcome to the Box Community!    To ensure the cancellation of your Box account is addressed immediately, please have the account administrator follow the steps below specific to your acc...

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• AJ
• February 17, 2022 19:31
• 0 votes

1. Community
2. Support Forum
3. Can you contact live support?

Hi Mike, Welcome to the Box Community!  I'd like you to check on this article from our Box Product Support page about "Contacting Support". https://support.box.com/hc/en-us/articles/360043696074-Ph...

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• AJ
• February 16, 2022 19:41
• 0 votes

1. Community
2. Support Forum
3. Wrong storage amt

Hi there, Welcome to the Box Community!  I'm sorry for the confusion but the 100 GB is for the Personal Pro account. You can check this by going to your Box console> Account Settings>Account> Accou...

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• AJ
• February 16, 2022 19:25
• 0 votes

1. Community
2. Support Forum
3. Invoices for the last 12 months

Hi Teresa, Welcome to the Box Community!  This would be best addressed by our Billing Team at billing@box.com. Best,

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• AJ
• February 16, 2022 19:11
• 0 votes

1. Community
2. Support Forum
3. Phone number

Hi Kerrie, Welcome to the Box Community!    Once you are signed in to your account. Please go to Account Settings> Profile> Phone.   Best,  

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• AJ
• February 15, 2022 19:54
• 0 votes