Aira

1. Community
2. Support Forum
3. Missing Folders

Hi there, Welcome to the Box Community!  For me to check, may I please know what Box app are you using? Can you provide a screenshot of what it looks like on your end? Looking forward in assisting ...

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• Aira
• February 10, 2022 23:52
• 0 votes

1. Community
2. Support Forum
3. URL changes with every new file version upload

Hi Miroslava,  Welcome to the Box Community!  It should be expected. At the moment we don't currently offer the feature you asked about. Our Product team is constantly looking for ways to improve B...

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• Aira
• February 10, 2022 04:21
• 0 votes

1. Community
2. Support Forum
3. Box will not let me upload files

Hi Salem,  Welcome to the Box Community!  To further check, may I have a screenshot of what it looks like when you tried to upload the file? Looking forward in assisting you.

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• Aira
• February 10, 2022 03:52
• 0 votes

1. Community
2. Support Forum
3. Pay Invoice

Hi Catherine,  Welcome to the Box Community!  As per checking, I see that you are under a free account. If you have a paid account, you may go ahead and submit a case using your paid account here: ...

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• Aira
• February 10, 2022 03:35
• 0 votes

1. Community
2. Support Forum
3. Lost all of my collaborated folders

Hi there,  Welcome to the Box Community!  If you have lost access to the file you are collaborating with, I would suggest to directly contact the owner of the file. The owner may have set an expira...

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• Aira
• February 10, 2022 01:32
• 0 votes

1. Community
2. Support Forum
3. Unable to download the "newest" version of Box

Hi there,  Welcome to the Box Community! I would like you to please quit Box Drive if it is running. If necessary, use Activity Monitor to force quit the Box process. Navigate to your ~/Library fo...

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• Aira
• February 10, 2022 00:20
• 0 votes

1. Community
2. Support Forum
3. document content now empty after HSI applied and removed

Hi Christine,  Welcome to the Box Community!  I would suggest to check your Trash folder. Here's an article to help you manage your Trash: https://support.box.com/hc/en-us/articles/360044196093-Man...

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• Aira
• February 10, 2022 00:05
• 0 votes

1. Community
2. Support Forum
3. Access to files?

Hi there,  Welcome to the Box Community!  If you don't have access to the file shared to you, I do suggest to directly contact the owner of the folder. You may request to them to re-share the files...

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• Aira
• February 09, 2022 23:41
• 0 votes

1. Community
2. Support Forum
3. Link to collaborate on folder not working.

Hi Cian,  Welcome to the Box Community!  I would suggest to contact the owner and have them reshare the file to you.  Thanks!

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• Aira
• February 09, 2022 00:46
• 0 votes

1. Community
2. Support Forum
3. Data missing after removing a collaborator

Hi Becky,  Welcome to the Box Community!  It should be expected. But the files are not lost. It should be on the owner's account.  Best, 

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• Aira
• February 08, 2022 03:49
• 0 votes