Box Status

Secure File Sharing

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Amber Vargas

I've been sent a shared secured file link with a password. I currently have the free box account that included secured file sharing, however I am unable to access the documents. I see the files, but I am unable to click on them. I am able to download, but the file downloads as error and I am not able to open the files. Moreover, I am not prompted or, even with a search, I do not see where I am supposed to enter the password I was sent with the link. Help. 

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  • Ann

    Hi Amber, 

    Welcome to Box community!

    I suggest that you try the troubleshooting steps below:

    1. Make sure that the browser is up to date
    2. Clear the browsing history or use a different browser
    3. Temporary disable plugins/extensions, firewall, and VPN
    4. Check if your firewall is configured for Box apps
    5. Try to connect to a different network
    6. Reach out to the owner of the link and request for a new shared link.
     
    I trust that the above steps will do the trick. Let me know how it goes!

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