misleading size of the used space
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how to contact your support regarding the misleading size of the used space when no contact form is offered? unfortunately, if you select the support > contact tab at the top of the support page here, you inevitably end up in this chat room. or did i miss something? Again my question, how to contact your technical support directly? or where do i need to request that the script also runs through my account so that the correct usage of the storage space is displayed correctly again.
Currently it shows 3 GB, but the actual size is 200 MB.
Looking forward to information and feedback from your supports
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Hi Tahar,
Welcome to the Box Community! I'm happy to help.
I ran a script to fix the file size count in your used storage and should be seeing the right file size count.
You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
You can also check this article from our Box Support page about "Storage".
Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.
Phone support is only available for business accounts and higher and can be requested here https://support.box.com/hc/en-us/requests/new.
Please check this article from our Box Product Support page regarding "Contacting Support".
https://support.box.com/hc/en-us/articles/360043696074-Phone-Support-at-Box
Best,
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