Uable to delete user

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Clive Carmock

• 2023年04月01日 12:20

When I try to delete two inactive users I get a red error "Unable to retrieve user information please try later"   Trying later produces the same result.

 

I also don't see where to open a support case about it.  Please can you help

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  Rona

  • 2023年04月04日 22:51

  Hi Clive, 

  Welcome to Box Community and glad to help! 

  You may try to use your alternate browser and/or clear your browser's cache and cookies to delete your users. 

  If the issue persist, please open your support ticket here. 

  Thanks for posting!

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