Can't create Box folder

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2023年04月10日 08:20

I pressed the Create Box folder button on Salesfroce, but an error occurred.

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Sorry, there was an issue with processing this request.
Unable to create a box folder for this record: Unable to create folder for record id [id] - Details: Folder object returned from Box was null. Can not proceed.

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Please tell me how to resolve.

2件のコメント

Rona

2023年04月11日 15:45
Hi there,

Welcome to Box Community and glad to help!

Are you creating a first-level folder in the Box widget on Salesforce but receiving an error? If so, please see this article to get a fix.

Meanwhile, if the issue continues please reach out to our Product Support team and create a ticket.

Hope it helps!
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上野怜奈

2023年04月19日 03:18
It was caused by tabs in the folder name.

Thanks.
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