External Collaborators Cannot Log In

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毛利 茂弘

• 2023年06月23日 00:11

One of our externally collaborated accounts is not logging in even after a password reset.

Situation
It is as if the user enters the account, enters the password, logs in, and then returns to the account entry screen.

How can I log in?
*The user was able to use the account until 6/21.

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• 

  Rona

  • 2023年06月27日 22:42

  Hi there, 

  Welcome to Box Community and glad to assist! 

  Since this is a login issue, could you advise the affected user to contact our Support team directly? To reach our Support team, please use this link. 

  Thanks for posting! 

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