Incorrect storage usage or number of files in My Account

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王陽

• 2023年07月19日 02:10

Even if I delete unnecessary files in the folder managed by this account and there is nothing in the folder, the storage capacity of 9.7GB may be used.

Can you please take measures so that the storage capacity is displayed normally?

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  Rona

  • 2023年07月19日 20:24

  Hi there, 

  Welcome to Box Community and glad to help! 

  We have corrected your account storage on your account. To verify this, log in to box.com> Account Settings> Used Storage. 

  Let us know in this forum if you'll get this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Thanks for posting! 

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