Box/Google Drive App disconnecting during edit on MAC -

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Becca Whiting

• 2023年08月08日 23:17

I started using Box 1 week ago and have successfully edited documents in the Google drive app until today. Each time I open a document to 'edit in google docs', I have about 20 seconds before the google doc page disconnects and I get an error message saying "trying to reconnect" "reconnecting". If I refresh the page, I get 20 more seconds to edit before the same thing happens. The google doc page never reconnects. This is happening with all documents I open using google sheets or docs as of today. 

I checked my Google Drive sharing capabilities in my google account and they are all correct per other Box support posts. 

I created the document in my box account and haven't shared it with anyone. I only have one Box account and it's the same email for my google drive. 

 

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  Rona

  • 2023年08月17日 19:02
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  Hi Becca, 

  Welcome to Box Community and glad to help! 

  You may try to use your incognito window and clear your browser's cache and cookies. 

  Also, please ensure your web browser is the latest version of Chrome, Firefox, Safari, or Edge

  Hope it works! 

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