Co-Admin domain verification

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Jay Grover

• 2023年12月13日 03:27

I am the admin, and I am attempting to make a managed user a co-admin, but I receive the following pop-up:

"Admin and Co-admin roles must use a verified domain for the primary and secondary email address. Please try again." Both of our email domains are the same. 

How do I verify this individual's domain so that they can be a co-admin?

Thanks.

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  Rona

  • 2023年12月14日 17:07
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  Hi Jay, 

  Welcome to Box Community and glad to help! 

  Due to  this update all Box Admins are now required to utilize verified domains. 

  To successully transition your user into your Co-Admin you may verify your domain using these steps. 

  If you need further assistance please feel free to  open a case.

  Thanks for posting! 

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