Can't upload new documents to my new or existing folder

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Edna Triplett

• 2024年04月15日 14:12

I receive the same message:

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  Rona

  • 2024年04月15日 22:08
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  Hi Edna, 

  Welcome to Box Community and glad to assist! 

  Here are the recommended troubleshooting steps to fix your upload error: 

  • Updating your browser to the latest version
  • Clearing your browser's cache
  • Using Box with an alternate browser, computer, or network. If possible, Test using both Ethernet and Wi-Fi connections. Wi-Fi is typically slower than an Ethernet connection. Increased distance from your router can further decrease your speeds. If there are walls or other obstructions between you and your router, this could cause your internet speed to decrease.
  • Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)
  • Temporarily disabling any plugins/extensions in your browser
  • Removing unwanted extensions, plug-ins, ads, pop-ups & malware:
    
    • Chrome, Edge, Firefox, Safari

  To find out more, please visit this article. 

  Hope it helps! 

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