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  • Rona

    Hi there, 

    Welcome to Box Community and glad to assist! 

    In order to fix this issue, please follow the troubleshooting steps. 

    • Updating your browser to the latest version
    • Clearing your browser's cache
    • Using Box with an alternate browser, computer, or network. 
    • Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)
    • Temporarily disabling any plugins/extensions in your browser
    • Removing unwanted extensions, plug-ins, ads, pop-ups & malware:

    Hope it helps!

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  • Aochi

    Thanks to you, this problem has been solved.
    Thank you very much for your cooperation.

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