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Box Sign is duplicating the document to be signed

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Keri Barnett

When going into a document, (example Document.pdf) that has already been uploaded, I select "request signature" and as soon it populates the Box Sign settings, it has duplicated to Document (1).pdf, and it just keeps duplicating each time I try to have them sign the original document. Why is this happening and how do I stop it?

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  • Rona

    Hi Keri, 

    Welcome to Box Community! 

    I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly. 

    Thanks for posting!

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  • Box User QA

    Keri Barnett Did it get resolved.?/ we also have the same issue.

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  • Lily Lin

    I am also having the same issue. Any update since the case was opened a year ago? Rona

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