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After last chrome update Box.com does not work

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Dirk van der Kaaij

On Chromebook with new chrome update Box.com does not work.

On another one without update it works and after updating this chromebook also BOX.com did not work. Is this known and will this besolved?

On Edge and Android no problem

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  • Thomas Daniel
    • 編集済み

    Hello,

    You’re experiencing with Box.com not working after the Chrome update. While I don’t have direct control over Box.com’s development, I can provide some insights and potential solutions: Known Issues with Box Tools: Box Tools, which includes Box Edit and Device Trust, may encounter compatibility issues with specific browser versions. Specifically, Box Tools v3 does not work in Chrome v66+. If you’re using Box Edit or Device Trust, consider updating to the latest version of Box Tools.

    I hope this reply helpful to you.

    Best Regard

    ESS Costco

     

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  • Rona
    • 編集済み

    Hi Dirk, 

    Welcome to Box Community and glad to assist! 

    If you have issue accessing the Box website, can you please follow these troubleshooting steps? 

    • Updating your browser to the latest version
    • Clearing your browser's cache
    • Using Box with an alternate browser, computer, or network. If possible, Test using both Ethernet and Wi-Fi connections. Wi-Fi is typically slower than an Ethernet connection. Increased distance from your router can further decrease your speeds. If there are walls or other obstructions between you and your router, this could cause your internet speed to decrease.
    • Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)
    • Temporarily disabling any plugins/extensions in your browser
    • Removing unwanted extensions, plug-ins, ads, pop-ups & malware:

    Hope it works! 

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  • Dirk van der Kaaij

    Still the same problem. blanc screen after logging in:

    Can somebody helps me, via chrome browser on laptop and chromebook I have the same. 2 laptops and 2 chromebooks

    White page after logging in, logged in with my Google account, if I log in as guest it works.

    I really don't know how to solve

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  • Dirk van der Kaaij

    Logging in as guest works, tjat is the stanged thing, ther eshould be sopmething wrong with the google account togheter wit Box.com

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