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  • Rona

    Hi Clay, 

    Welcome to Box Community and glad to assist! 

    Are you accessing the affected files through the Box website? If so, please try these recommended troubleshooting steps to fix your issue. 

    • Updating your browser to the latest version
    • Clearing your browser's cache
    • Using Box with an alternate browser, computer, or network.
    • Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)
    • Temporarily disabling any plugins/extensions in your browser
    • Removing unwanted extensions, plug-ins, ads, pop-ups & malware:

    Hope it helps! 

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