Need Help Restoring Previous Enterprise ID After Renewing Subscription

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Vinicius Souza

• 2024年08月01日 12:35

Hi everyone, I recently canceled my Box subscription but have now decided to renew it with the same product I was using before. However, I noticed that my Enterprise ID has changed. I need to revert back to my previous Enterprise ID because all the app users who were previously associated with the old Enterprise ID are now classified as external collaborators. Could someone please assist me in restoring my previous Enterprise ID? This change is critical for maintaining proper access and permissions for my team. Thank you in advance for your help!

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  Rona

  • 2024年08月05日 20:15

  Hi Vinicius, 

  Welcome to Box Community and glad to assist! 

  We can't reinstate your previous Enterprise ID prior your Box cancellation. At this rate, please add them as your managed users. 

  Prerequisite

  To add managed users, you must be:

  • An Admin
  • A Co-Admin with the Manage users permission enabled

  To add one or more managed users manually:

  1. Go to Admin Console > Users and Groups.
  2. Click the Managed Users tab.
  3. Click Add Users () and then click Add Users Manually.
  4. Enter the managed user's name and email address. 
  5. Optionally select Groups for the user to be a member of and Folders for the user to have access to.
  6. Optionally hover over a user row and click the gear icon () to configure other user settings for that new user or click  and then click Select User Settings for All Rows to configure other user settings for all new users. See the Managed Users Tab section of Users & Groups Settings for details.
  7. Optionally click Add User to add a row to the table. Then repeat steps 4 through 6 for each user.
  8. Click Save.

  Once you create the user, you can additionally configure the user account.

  For more details, you can visit Adding Managed Users. 

  Thanks for posting! 

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