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Adding my account to my company's enterprise

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Dennis Parrott

I have an account created with my work email that I need to have added to my company's enterprise account. When my administrator tried to add me, it told him I already had an account with my company email. Is there a way to merge my account with my companies account? I'm needing to be added as an Administrator to our Enterprise account so that I can set this up to work for our Firm. Please call me at <personal information-redacted> Thanks!

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  • Andrea Nelson

    I am also having the same issue. Commenting here to hopefully see resolution. 

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  • Rona

    Hi Dennis, 

    Welcome to Box Community! 

    It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 

    Thanks for posting!

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  • Dennis Parrott

    Andrea, below is what I got from Box Support and I can confirm clicking Save twice did work for us.

     

    I checked in our system and there is a free personal account associated to <personal information-redacted>.
    If you wish to be added as managed user, your Enterprise Admin should be able to do so.
    You may share this related article link about the expected behavior when adding an email with existing free personal account: https://support.box.com/hc/en-us/articles/360044195233--1-user-failed-to-be-added-Message-When-Adding-Managed-User
     
    Please let me know if you need further assistance.
     
     

    Best,

    Manuel
    Box Product Support

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