Secure File Sharing

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Amber Vargas

• 2024年10月28日 13:51

I've been sent a shared secured file link with a password. I currently have the free box account that included secured file sharing, however I am unable to access the documents. I see the files, but I am unable to click on them. I am able to download, but the file downloads as error and I am not able to open the files. Moreover, I am not prompted or, even with a search, I do not see where I am supposed to enter the password I was sent with the link. Help. 

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  Ann

  • 2024年10月28日 22:02

  Hi Amber, 

  Welcome to Box community!

  I suggest that you try the troubleshooting steps below:

  1. Make sure that the browser is up to date
  2. Clear the browsing history or use a different browser
  3. Temporary disable plugins/extensions, firewall, and VPN
  4. Check if your firewall is configured for Box apps
  5. Try to connect to a different network
  6. Reach out to the owner of the link and request for a new shared link.
   
  I trust that the above steps will do the trick. Let me know how it goes!

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