403 Forbidden Change eMail adress

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Maximilian

• 2024年11月18日 17:23

Hello,

 

I try to change my email address. However I always receive the message 403 Forbidden, when I click on the confirmation link I receive to the email address I want to change my login to.

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  Rona

  • 2024年11月18日 21:14

  Hi Maximilian, 

  Welcome to Box Community and glad to assist! 

  To help fix your issue, can you follow these troubleshooting steps and try again?

  • Updating your browser to the latest version
  • Clearing your browser's cache
  • Using Box with an alternate browser, computer, or network.
  • Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)
  • Temporarily disabling any plugins/extensions in your browser
  • Restart your machine. 

  Hope it helps! 

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