Associating an existing user to my enterprise

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Elizabeth Skokan

• 2024年12月09日 16:19

Hello, 

 

I need help adding an existing user to our organizational account. When I tried to add the user, I got a message that the email was already used in a Box account but not associated with an enterprise. Can you help?

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  Rona

  • 2024年12月10日 18:58

  Hi Elizabeth, 

  Welcome to Box Community and glad to assist! 

  This serves as a reminder that you're adding an existing Box user. 

  Here's what you can do. 

  • Continue to add the user, and when this error appears, "1 user failed to be added", ignore the error message and press the Save button again. Saving a second time will begin the invitation process.

  For more details, please see this article. 

  Thanks for posting! 

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