Adding existing user

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zahle

• 2024年12月12日 10:03

I am currently setting up box for my company GlyProVac

I need to add my co-founder to our enterprise, but he already has a box account.

Therefore I get the below error message.

 

Name,Email,Errors
XXXXXX,Email already used in a Box account but not associated with an enterprise

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• 

  Rona

  • 2024年12月12日 20:10

  Hi Zahle, 

  Welcome to Box Community and glad to assist! 

  This error message serves as a reminder that you're about to add an existing Box user. 

  Here's what you can do. 

  • Continue to add the user, and when this error appears, "1 user failed to be added", ignore the error message and press the Save button again. Saving a second time will begin the invitation process.

  For more details, please see this article. 

  Thanks for posting! 

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