HTTP ERROR 500

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Angel Dimitrov

• 18 日前

Hello, we are trying to log in to account <personal information-redacted> and we get this error HTTP ERROR 500, no matter what we do we get this error.see attached screenshot

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  Rona

  • 11 日前

  Hi Angel, 

  Welcome to Box Community and glad to assist! 

  To resolve your login error, please follow the steps below: 

  • Updating your browser to the latest version
  • Clearing your browser's cache
  • Using Box with an alternate browser, computer, or network. 
  • Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)
  • Temporarily disabling any plugins/extensions in your browser
  • Removing unwanted extensions, plug-ins, ads, pop-ups & malware:
    
    • Chrome, Edge, Firefox, Safari

  Hope it helps! 

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