Box 'unable to update' - Logs sent but why so difficult to open a ticket?

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  • Rona

    Hi Eric, 

    Welcome to Box Community and glad to assist! 

    Looks like you're having trouble updating your Box Drive. To fix this issue, try to uninstall your Box Drive Application. 

    Once you've completely removed your Box Drive App. Please reinstall here

    Hope it helps!

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  • Eric James

    Hopeless!! I removed Box Drive as instructed and now the app will not re-install. It hangs on the final stage of installation. I have tried too many times.

    Please tell me how I can remove all of my files from Box and (i) back them up to a secure back-up disk; (ii) transfer them to a better Cloud service. I assume a drag and drop from Box.com?

     

     

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  • Eric James

    Here is a screenshot of the Installation error.

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