Failed to initialize - v 2.24.208

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  • France

    Hi Jon, 

    Welcome to the Box Community!

    I'm so sorry to hear about the issue with Box Drive, I'm happy to help.

    Can you try the steps on the following article to manually reset your Box Drive?:

    Let us know how it goes and if the issue persists so we can further investigate.

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  • Jon Brown

    Just tried, that. No luck. The reset does prompt me for a login, but I get the same error post login. I do have a ticket, I took recordings this time and I grabbed logs to hopefully identify the root cause. 

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  • Adam Rice

    Jon Brown How do you disable Box Drive auto-updates? I'm concerned we're about to face the same issue...

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  • Jon Brown

    Hey Adam Rice its not really clear. I had my team ask our friends on MacAdmins Slack but per Box on this page

    https://support.box.com/hc/en-us/articles/360043696254-Large-Scale-Deployments-Box-Drive

    They state 

    Box Drive automatically prompts you to update to the latest version when a new version is available. You can choose not to update, but we do not recommend using outdated versions, as Box supports only the latest version of the product. Get more information on the experience of updating Box Drive.

    on this page

    https://support.box.com/hc/en-us/articles/360044196533-Box-Desktop-Application-Update-Behavior

    It shows how to control updates (kinda) but no word on full on disabling. Box updates do not require Admin access so it can update even on standard accounts. 

    Best guess on how to disable auto-updates, would be to unload the LaunchDeamon and then remove that .plist (and hope it doesn't crash the app, it might). 

     /Library/LaunchDaemons/com.box.desktop.autoupdater.plist

    is the path so 

    sudo launchctl unload  /Library/LaunchDaemons/com.box.desktop.autoupdater.plist

    then *(Use at your own risk)

    sudo rm -rf /Library/LaunchDaemons/com.box.desktop.autoupdater.plist

    to ensure it doesnt get auto-loaded on restart. Probably safter would be to just move it to the desktop or something

    sudo mv /Library/LaunchDaemons/com.box.desktop.autoupdater.plist ~/Desktop

    so you could put it back if needed. 

    Have not tried, again we're already all updated so were stuck. We shifted as a workaround to ExpanDrive which works with Box Drive and its working but obviously its not free and its not a long term solution, Box needs to identify the root cause. I submitted videos, and logs but no response yet on my case. 

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