Windows 10 Box app disconnect often

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Daniele Passalacqua

• 2022年01月06日 11:50

Recently when using Windows 10 version 4.0.8041 I am asked to login because I get disconnected from my account.

This is annoying.

How could I keep box app connected all the time?

 

Thank.

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  France

  • 2022年01月06日 19:09

  Hi Daniele, 

  Welcome to the Box Community!

  Is this happening on Box Drive app or when you are accessing via Box webapp (browser)?

  Are you logging in using a computer that is shared with other users?

  I've seem this happen before when other users are sharing your computer, they might also be using Box Drive app causing your login session to end.

   

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  Daniele Passalacqua

  • 2022年01月06日 19:14

  Hi France, it happens on Windows 10 Box Drive app.

  No one else is using my own laptop.

  From times to times the Box login windows pops up asking me to log in again.

  Thanks.

   

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  France

  • 2022年01月06日 21:22
  • 編集済み

  Hi Daniele, 

  Does this only happen to Box Drive app or to any desktop applications you login to?

  If this is only happening to Box Drive app, our Product Support team might be able to help identify the root cause by looking into your Box Drive logs.

  You can submit a ticket on this page and one of our support representative will reach out to you to help look into this.

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  Daniele Passalacqua

  • 2022年01月07日 09:47
  • 編集済み

   this is only happening to Box Drive app, our Product Support team might be able to help identify the root cause by looking into your Box Drive logs. so I opened a ticket now.

   

  Thanks.

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  Ahmed, Tousif

  • 2023年01月24日 08:38

  Box is getting disconnected with in every 2 minutes. please advise..!!

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