Can no longer rename my folders

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Alberto Arce

• 2022年08月11日 13:26

Went in to update some folder names and create new ones, which I have always been able to do and now I get the following,

There was a problem completing your request. Please try again.

This is day two of getting the same message.

0

• 

  AJ

  • 2022年08月11日 20:17

  Hi Alberto,

  Welcome to the Box Community! I'm happy to help.

  • What browser are you using when accessing Box.com?
    • Please note: Box’s supported browsers and versions can be found in this article.
  • What's the version of your Box Drive? 
    https://support.box.com/hc/en-us/articles/360043697474-Installing-and-Updating-Box-Drive
  • Is this behavior consistent on all browsers and networks?
  • Is this happening to other collaborators or just you?

  Additionally, please try the following preliminary troubleshooting steps:

  • Please try clearing your browser's cache and cookies
  • Please try disabling any plugins on your browser

  Best,

  0

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