Ann

1. コミュニティ
2. Support Forum
3. Shared Folders disappered

Hi KnutK, Welcome to Box Community! Here are some troubleshooting steps to try: 1. Make sure that the browser is up to date2. Clear the browsing history or use a different browser3. Check if your F...

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• Ann
• 2024年11月08日 19:40
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Change login/user email

Hi Paul, Welcome to Box Community! The steps for adding or modifying your email address are as follows: 1. Login to box.com2. Go to Account settings (click the profile pic or initials located on th...

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• Ann
• 2024年11月08日 19:35
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Folder deletion error

Hi K, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• 2024年11月08日 19:28
• 0 件の投票

1. コミュニティ
2. Support Forum
3. upgrade

Hi Giselle, Welcome to Box Community! To assist you with your upgrade issue, please contact our billing team directly at billing@box.com. Thanks for posting!  Best,Ann

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• Ann
• 2024年11月08日 19:26
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Unable to see shared folders

Hi Katherine, Welcome to Box Community! Here are some troubleshooting steps to try: 1. Make sure that the browser is up to date2. Clear the browsing history or use a different browser3. Temporary d...

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• Ann
• 2024年11月07日 22:23
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Google Drive to Box

Hi Pouneh, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• 2024年11月07日 22:19
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Not receiving invite email for folder

Hi Krista, Welcome to Box Community! This would be something Product Support team would like to investigate and may require specific account information. I see you already have an open ticket for t...

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• Ann
• 2024年11月07日 22:18
• 0 件の投票

1. コミュニティ
2. Support Forum
3. The folder that I had access to has disappeared

Hi Amira, Welcome to Box Community! Here are some troubleshooting steps to try: 1. Make sure that the browser is up to date2. Clear the browsing history or use a different browser3. Check if your F...

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• Ann
• 2024年11月07日 22:17
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Error while setting a password

Hi Kristen,  Welcome to Box Community! It seems that you're unable to change the password in the account settings. Can you enter your email address here and try to reset your password using the lin...

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• Ann
• 2024年11月07日 22:13
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Spamming Collaborative Invitees is Unacceptable!

Hi Matthew, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• 2024年11月07日 22:10
• 0 件の投票