Ann

1. コミュニティ
2. Support Forum
3. Refund Immediately

Hi Douglas, Welcome to Box Community! To assist you with your billing issue, please contact our billing team directly at billing@box.com. Thanks for posting!  Best,Ann

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• Ann
• 2024年10月31日 21:10
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Solution for installing Box tools with Parsec

Hi Dorin, Welcome to the Box Community! We appreciate your feedback and would highly recommend that you send this directly to our Product Team through Box Pulse for possible consideration and imple...

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• Ann
• 2024年10月31日 21:03
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Delete shared links

Hi Erik, Welcome to Box community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• 2024年10月31日 20:58
• 0 件の投票

1. コミュニティ
2. Support Forum
3. I can't log in to BoxDrive.

Hi Fumi, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• 2024年10月31日 20:56
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Using OAuth refresh token is returning "invalid_grant" "Invalid refresh token"

Hi there, Welcome to the Box Community! A Box Software Developer may address your query most effectively. It would be preferable for you to post your question on our new community website: https://...

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• Ann
• 2024年10月31日 19:46
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Email already used in a Box account but not associated with an enterprise

Hi Jax,  Welcome to Box community! The “Email already used in a Box account but not associated with an enterprise" message means that they are trying to invite a user which already has a personal a...

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• Ann
• 2024年10月30日 21:45
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Number of links and folders are unable to be accessed: "This shared file or folder link has been removed or is unavailable to you"

Hi Kimberly, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• 2024年10月30日 21:37
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Adding new users

Hi Joe,  Welcome to Box community! To add one or more managed users manually: Go to Admin Console > Users and Groups. Click the Managed Users tab. Click Add Users () and then click Add Users Manua...

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• Ann
• 2024年10月30日 21:36
• 0 件の投票

1. コミュニティ
2. Support Forum
3. E-signature issue

Hi Robin,  Welcome to Box community! Please make sure that the Signature field is assigned to a signer.  Article for reference: Sending a document for signature. Thank you for posting!

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• Ann
• 2024年10月30日 21:31
• 編集済み
• 0 件の投票

1. コミュニティ
2. Support Forum
3. 2 Factor Authentication Reset

Hi there, Welcome to the Box Community! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation s...

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• Ann
• 2024年10月30日 21:18
• 0 件の投票