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Box Hubs Known Issues and Limitations

Overview , Limitations , Article , Product Utilization , Tech Pubs , Established , Mobile - iOS , Mobile - Android , Desktop - Windows , Desktop - iOS , Box Hubs
BETA
  • This release is in beta.
  • Box Hubs is available in Enterprise plans and above.

This article lists all known issues or limitations in Box Hubs.

Known Issues

Different collaboration levels

You can see different collaboration levels on the Hubs collaboration page than on the webapp collaboration page. For example, a user has Editor permissions for a specific Hub, but when you go to the webapp collaboration page, their permissions are displayed as Viewer.

Change permissions

To change collaborator's permissions in Hubs, you need to go the page Collaborators in Box Hubs. The same goes for removing a collaborator from a Hub. You can't do these actions in the webapp. 

Limitations

  • You can't add a collaborator from a different EID to a Hub.
  • You can't add any external content to a Hub.
  • To view Hubs across enterprises (with a shared link), both enterprises must have Hubs enabled. 
  • Shield's Information Barriers are not supported in Hubs.
  • Version history is not available.
  • As of now, Box Hubs does not work on mobile.
  • There is no current file or folder limit for a Hub. However, Box Hubs is meant to have curated content, not to serve as a location for root folders.
  • Hubs does not support an editable shared link to a Hub.
  • To create shared links for a Hub, you need to first set up a domain for your enterprise in the Admin Console. This limitation will go away by GA. 

Box Hubs Limits

Restrictions for Box Hubs:

  • Number of Hubs for each tenant - no limits.
  • Number of Hubs for each Hub owner - no limits.
  • Number of collaborators for each Hub - existing Box limits apply for number of collaborations for each item.
  • Number of collaborations for each Hub - limited to 500. Group collaboration counts as 1, the group members are not counted. 
  • Number of members for each group that can be added to or deleted from Hubs’ collaborators list - existing Box limits apply.
  • Number of files for Box AI for Hubs in a Hub - 10,000. 
    • When the limit is reached, Box AI for Hubs responds with the following error message: You have exceeded the limit of 10,000 items for this Hub. Box AI is now disabled. To reenable Box AI, remove enough items to get below this limit.
  • Number of files for Box AI for Hubs across all the Hubs in an enterprise - 1,000,000.
    • When either of the limits for Box AI for Hubs are reached, the AI service responds with an error message.

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