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Box Sync Displays Message "Select Another Folder Location"

has_image , User , End User , Box Sync , Troubleshooting , macOS , Article , Product Utilization , Established

Trying to install Box Sync and you receive a notification instructing you to “Select another folder location”.


SelectAnotherFolderLocation_ErrorMessage.png


MacMessage.png


Environment:


  • Windows
  • MacOS

Troubleshooting Steps:


There are 2 ways to resolve this:

  1. Rename or delete your current Box Sync folder
  2. Change the location of your new Box Sync folder
    1. Select Customize Folder Settings

      2. CutomizeFolderSettings.png

    2. Select Change and choose a different Box Sync folder location

      3. ChangeFolderLocation.png

    Root Cause:


    Box Sync requires that a new Box Sync folder be created upon installation but you cannot have two folders by the same name (aka Box Sync) in the same location on your computer.

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