In March 2020, Box will complete the transition of email service providers from Oracle Dyn to AWS Simple Email Service (SES).
Box today uses an email service provider, Oracle Dyn, to deliver product email notifications. Product email notifications include messages such as invitations to collaborate on shared files and folders.
Starting on February 24, 2020 Box will begin switching to AWS SES to deliver email notifications on behalf of Box. We expect the migration to complete by March 15, 2020 for all customers. Please note that our previous target of 9-March was revised to 15-March so we can address some minor issues uncovered during the initial migration.
Following this update, most customers are not expected to be impacted.
Prior to the cut-over, we will provide test functionality in the Admin Console so you can confirm email notifications are working properly through the new provider. We will notify Box Admins when the test functionality and instructions are available.