Viewing Report Status

Box enables you to view the status and details of the reports you've run in the past seven days, including  reports that are currently running:

1. In the left sidebar of the Admin Console click Reports.  Box displays the Reports window.
2. At the top of the Reports window, click Report Status.  Here you can see:
   • The report type
   • Who it was generated by
   • When it was last updated
   • The status
   • Any applicable notes
3. To see your completed reports, go to your Box Reports folder.
4. To view a report, hover on its row, select ... and click View.

Report status

Your report can have one of the following statuses:

• Pending — You have initiated the report, but it is not yet added to the queue.
• In Progress — Your report is in the queue, and Box is processing it.
• Uploading — Your report is processed, and Box is now uploading the report as a .csv file.
• Completed — Your report is complete.  You can now view it in your reports folder.
• Failed — Your report failed to complete.  To see the reason for the report's failure, hover on the failed report's row.

Note:  If the status of your report does not update in 24 hours, or has been in a Pending status for 24 hours, please contact Product Support.

Failure reasons

To see the reason for a report's failure, hover on the failed report's row.  The failure can be due to:

• Box-related issues
• Customer-side issues 

Sorting your reports

Box enables you to choose how to sort your reports.  Currently, you can sort your reports according to when their statuses changed.

To sort reports by when their statuses changed:

• At the top of the Updated column, click Updated.

Filtering your report queue

Filtering enables you to choose which of your report summaries to display on the Report Status page.

To filter report summaries:

1. In Admin Console's left sidebar, click Reports.
2. In the top of the Reports window, click Report Status.
3. In the list of reports, at the top of the Filter column, click Filter and select a filter type.