Sometimes when adding an integration from the Box Web App's Integrations tab, a user will be faced with an "Adding Failed" error.
A precondition for an integration to be added from the Integrations tab is that the developer of the integration needs to configure the integration with one of the following three items:
- a Box Web App Integration
- a v1 webhook
- an address with which to initiate the 3rd party integration installation process (or at least to instruct the user on how to install), indicated in the "'Add' button link" section of the integration's configuration (see below)
This configuration cannot be made by either an end user of the integration or by Box Support -- the configuration which will meet these conditions must be made by the developer of the integration in question, since they must adjust the configuration for the integration itself.
If you have encountered this issue when attempting to use such an integration, you may reach out to the support email which is provided on the integration's page to notify the integration's owner of these requirements and the need to adjust them for users such as yourself to be able to use the integration. See attached.