error_access_from_ip_not_allowed

Hello,

We have same problem with link blow

https://support.box.com/hc/en-us/community/posts/4407014937107-An-error-access-from-ip-not-allowed-error-when-a-user-log-in?input_string=error_access_from_ip_not_allowed

Can I get a sample or manual of how to request add IP to the Support team?

Thank you.