The error I get is this: From Box select New -> Google Doc (or Slide, any Google doc) Enter file name Hit return I get presented with Sign in to continue over and over and over again

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Mark Vandenberg

• February 11, 2023 21:30

A few days ago (around 4/28/2021) the Google Docs integration to Box stopped working for me. I have tired clearing my cache, incognito mode, and a different browser to not avail.

The error I get is this:

1. From Box select New -> Google Doc (or Slide, any Google doc)
2. Enter file name
3. Hit return
4. I get presented with Sign in to continue over and over and over again

Alternatively, you can simple click on a Google Doc and try to Open in Google Doc, same issue.

I am properly logged into Google and tried with a different browser (FireFox) and still get the same error. The file gets created but you cannot edit it in Google Doc.

Any help would be appreciated!

[personal information--redacted]

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  France

  • 2 years ago

   

  Hi Nelson, 

  Welcome to the Box Community!

  Can you make sure to enable cookies and third-party cookies to log in to the Google editor? To do this in Chrome:

  1. In the address bar, go to chrome://settings/content/cookies
  2. Enable this option: Allow sites to save and read cookie data (recommended)
  3. Disable this option: Block third-party cookies

  Can you also check if your account meets the requirement to use Google integration as stated in this article: 

  • https://support.box.com/hc/en-us/articles/360043697034-Deploying-Box-for-Google-Workspace-in-your-Enterprise

  If things still don't function as expected after checking these requirements, to help you investigate, you may reach out to our product support team by clicking on the “Contact Support” link just above this page.

  Thanks for your participation in the forum!

   

  Best,

   

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  Nelson Diaz

  • 2 years ago

   

  Thanks France, but I think you missed the part where it was working a few days prior on the same machine. Cookie settings look good.

  Nelson

   

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  Mark Vandenberg

  • February 11, 2023 21:31

  THE ABOVE SOLUTION DOES NOT WORK

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  Aira

  • February 14, 2023 23:52

  Hi there, 

  Welcome to the Box Community!

  For me to check, may I please have the screenshot of the error message? You may also check if you have meet the requirements to use Google here:https://support.box.com/hc/en-us/articles/360043697034-Deploying-Box-for-Google-Workspace-in-your-Enterprise

  Thank!

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