.number File conversions representation PDF

we are having troubles converting any .numbers file either 09 versions or current.

getting this error even with the most basic .numbers file

Error! Box can't get representation content: "Error: Could not get information for requested representation

Anyone else having this problem? Other file types are working fine

const pdfStream = await boxConnector.files
 .getRepresentationInfo(boxFile.entries[0].id, boxConnector.files.representation.PDF, {
  generateRepresentations: true
 })