Apple M1 chip/Big Sur problem

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Imran Tahir

So I am aware that Box doesn't support the new M1 chip and Big Sur. They say that a beta version will be available for enterprise customers. My question is, when will this issue be resolved for all other Mac users? The peons. The non-Enterprise, non-bougie people? The lowly researchers who don't have the Enterprise Box. When are we going to know any information? Why is there nothing being told to us about what is happening? Why is this issue so hard to solve? How long will we all be without Box? If it is a long time, perhaps there is another option by switching to your competitors. I wish my university didn't rely on Box. This is a real pain in the butt.  

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10 comments

Date Votes
  • Official comment
    France
    • Edited

    Hi All, 

    Just to give everyone a quick update here, we have released a Public Beta of Box Drive that is compatible with new Apple devices with M1 chips.  

    Any Box user can access this without signing the Master Beta Agreement. 

    To find out more information, including the installation and download instructions, please visit our community page.  

    Again, thanks for all your patience, we really appreciate it.

    Best,

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  • France

    Hi Imran, 

    Welcome to the Box Community!

    Please check out our message and response in other thread regarding this issue:

    Thanks again for your patience and understanding and let us know if there's anything else we can help you with!

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  • Imran Tahir

    This doesn't answer my question at all. It refers to a post that I have already mentioned in my comment. Is box even reading these questions or do you just blindly send links that don't answer anything. This is trash. 

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  • Peter Miller

    I have hundreds of users clamoring for new M1 MacBooks and M# iMac's are coming soon.  We need an ETA on Box Drive support for M1's on Big Sur.  Give us a time frame so I can at least tell our faculty how long they have to use the browser interface.  No bueno.

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  • Peter Miller

    Alternatively I guess our campus can send your users to OneDrive???  I'll have to test that...

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  • Charles Gibbons

    I also have hundreds of users of new M1 MacBooks who want their Box accounts locally synched. The article you link to is two months old. My dev team would have been able to write a solution in that time. My patience is wearing this and i'm likely to take my corporate account to Dropbox if you can't fix this. Thx Charles Gibbons CTO HDRUK

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  • Judy Julien-Alexander

    Honestly, Box support has gotten worse over the years. What does it take to provide an update to at least say that you continue to work on it? This is beyond ridiculous. I really hope we do decide to move to OneDrive which we pay for anyway. I'm not sure why we continue to use your product when you don't offer anything better and the support has suffered considerably.

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  • craig kupritz

    A better timeline on completion of the M1 version would be appreciated. I purchased a Mac with Apple silicon and Box is the ONLY thing not working. This will cost me hundreds of dollars because I need to keep my old Mac (not trade it in) to be compatible with a university's Box Drive. 

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  • Imran Tahir

    Craig I am literally in the same exact boat. I am in this terrible limbo and the worst thing about it is that Box doesn’t even seem to care. It’s trash. Box might as well have a homeless person living in it. That’s how trash it is. If Box is now going to be solely windows based, they need to make that clear to their customers.

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  • Imran Tahir

    Box what is happening? When will this issue be resolved?

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