Refused invoice payment by card
Answered
We recently had problems with the payment of the last Box invoice. The payment was refused, although the card details are correct and the card has not expired. What can I do to succeed with the payment? Thank you very much.
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Hi Julian,
Welcome to the Box Community! I'm happy to help.
I'm sorry to hear about the trouble on submitting your payment information.
Please send an email to billing@box.com and one our billing representatives will reach out to you to help look in this or
call 0808 189 0504 our Billing Team to work directly with you.
You may want to check this article from our Box Product Support about "Payment Methods Accepted by Box".
https://support.box.com/hc/en-us/articles/360044193453-Payment-Methods-Accepted-by-Box
https://support.box.com/hc/en-us/articles/360043694254-Updating-your-Credit-Card-Information
Best,
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