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Asset download reporting

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PONANT Cruises

Hello, 

Hoping someone will be able to assist with some reporting on our account.

We would like to report on what files/assets are being downloaded and how frequently. We would like to run this report monthly to asses what content is popular and what is needing attention.

People downloading may not have an account so the report needs to be visible on an asset level.

Thank you.

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  • Rona
    • Edited

    Hi there,

    Welcome to Box Community and glad to help! 

    You may track your file's download activity by creating a User Activity report and setup a scheduled reports. 

    To run your report: 

    • From box.com, head over to Admin Console> Reports> Create report.
    • Select User Activity and it will take you to another page. 
    • And you may begin to filter it to the date range, files or folders and users/groups. 
    • Under Action types please select File management and filter it according to the report that you need
    • Lastly, click run to create a csv file for this report.

    Additionally, 

    • You may see an "Anonymous" user on the User Statistics report which shows when anyone who wasn't logged into Box took an action on a Box item. This can occur for various reasons:
    • Shared Links: Users do not need to be logged into Box to access a shared link. Thus you may see previews, uploads, and downloads by "Anonymous". This typically relates to shared link activity.
    • Email Upload: Users do not need to be logged into Box to upload via email.  As a result, you may see "Anonymous" making many uploads.
    • Embed Widget: Users do not need to be logged into Box to preview an embed widget on a website. Thus, you may see "Anonymous" previews.
    • API integration: you may see other "Anonymous" actions if you have an API integration that performs actions in your account.
    • When uploads occur via File Request you may see the folder owner as the name of the uploader (as it is technically an anonymous uploader).  To identify uploads via a file request, navigate to User Activity Report > File Management > Uploaded and click View.  Then, under Details,  filter by Service = File Request.
    • If you are curious for more details around an "Anonymous" action, run a User Activity Report for that action type and select the same date range.

    Hope it helps! 

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